Cancellation or rescheduling: If you need to cancel or reschedule your class, please contact our customer service team at witpac@esc.org a minimum of 5 business days prior to your scheduled class date. There is no charge to reschedule to a different date. If you must cancel, a $50 administrative fee will be applied.
Late arrival or no-show: Students should login to Zoom for class a minimum of 15 minutes and up to 30 minutes before the scheduled start time. If you have not logged into your online class session by the scheduled start time, you may not be admitted into the class and will need to reschedule to a later date. Fees apply.
Required technology: To participate in a live online instructor-led session, you MUST be able to login to Zoom from a computer or laptop with a working webcam, speakers, and microphone. A tablet is not recommended and you may not participate in this class from a cell phone. Students who attempt to join the class without an appropriate device will not be admitted and will have to reschedule their instructor-led session (fees may apply).
Retests: Students who complete the instructor-led session but do not achieve a passing score on the final exam are eligible for one complimentary retest. The retest must be successfully passed within 30 days of the original class date. Students who do not pass their retest exam or attempt it within 30 days will have to register for and attend the entire instructor-led session again.