Cancellation or rescheduling: If you need to cancel or reschedule your class, please contact our customer service team by email at registrations@esc.org a minimum of 5 business days prior to your scheduled class date. There is no charge to reschedule to a different date. If you must cancel, a $50 administrative fee will be applied.
Late arrival or no-show: Students should login to Zoom for class a minimum of 15 minutes and up to 30 minutes before the scheduled start time. If you have not logged into your online class session by the scheduled start time, you may not be admitted into the class and will need to reschedule to a later date, rescheduling fees may apply.
Required technology: To participate in a live online instructor-led session, you MUST be able to login to Zoom from a computer or laptop with a working webcam, speakers, and microphone. A tablet is not recommended and you may not participate in this class with just a cell phone. Students who attempt to join the class without an appropriate device will not be admitted and will need to reschedule to a later class date, rescheduling fees may apply.
Required prerequisite documentation: This course requires each participant to submit documentation as verification that they meet the state requirements for certification. Please CLICK HERE to submit your documents online, or email them to flagger@esc.org